Warranty Service and Returns
Warranty Service and Returns
Completely fill in the form below to receive a Return Merchandise Authorization (RMA) BEFORE sending in your device for Warranty Service or Return. Do not send back your device without a RMA number!
The Byrna HD personal security device is warranted by Byrna Technologies Inc., solely to the original retail purchaser, to be delivered free from factory defects in materials and workmanship,under normal use, for a period of one year from the original date of purchase. To obtain warranty coverage, the warranty holder must (i) provide proof of original purchase, and (ii) the defective device must be safely and securely packaged and shipped before the expiration of the warranty period to Byrna Technologies Inc.'s designated service center in accordance with instructions provided with the Return Merchandise Authorization (RMA). The buyer’s remedy under this warranty is limited, at the sole option of Byrna Technologies Inc., to a refund or credit to buyer of the price, or replacement of the defective device or other product. Byrna Technologies Inc. shall have the sole authority to determine if a claim is covered by this limited warranty.
The remedy set forth above is the exclusive remedy for breach of the foregoing warranty. Except for the limited warranty expressly set forth above, Byrna Technologies Inc. makes no express or implied warranties or representations with respect to any Byrna® products, including any warranty of merchantability, warranty of fitness for a particular purpose, or warranty against infringement of intellectual property rights of a third-party. Buyers and owners are prohibited from making any warranty or representation regarding any Byrna® product that is inconsistent with the express, limited factory warranty set forth above. To the extent that applicable law does not permit for a disclaimer of express or implied warranties, Byrna Technologies Inc. hereby limits all express and implied warranties to one (1) year from the date of the original retail purchase.
Owners should not attempt taking apart or repairing of the Byrna HD, or using it with any unauthorized or incompatible accessories, projectiles, or gas cartridges. Any alteration, abuse, misuse, neglect, or attempt to disassemble the device or use or install any unapproved third party product may void the warranty. The warranty also may be voided if the Byrna HD or any accessory or other product is improperly handled, stored or shipped.
Before use, the user shall determine the suitability of the product for its intended use, read and understand all instructions, warnings and safety considerations provided in this manual, take all reasonable precautions to ensure its safe use, and assume all risks and liabilities in connection with the purchase, possession, and discharge of the Byrna HD. Byrna Technologies Inc. shall have no liability nor shall it assume any obligation to the purchaser of any Byrna® device or any third party for any special, non-compensatory, consequential, indirect, incidental, statutory, or other damages whatsoever, including, without limitation, punitive damages, lost profits , lost opportunities, lost revenue, loss of consortium, or other damage loss or injury whatsoever, regardless of the form of action and regardless of whether it sounds in contract, negligence, statutory or common law liability, or otherwise, known or unknown, even if foreseeable or explicitly informed, in any amount greater than the amounts paid by buyer to Byrna Technologies Inc. for the products, unless due to the gross negligence or willful misconduct of Byrna Technologies Inc. The limitations set forth above shall be deemed to apply to the maximum extent permitted by applicable law and notwithstanding the failure of the essential purpose of any limited remedies. Any buyer who does not agree to this assumption of risk may return the products purchased, in their original packaging, unused, and in original condition within 7 days of purchase.