Careers

Production Assembly

Byrna Technologies specializes in the development and manufacture of the most advanced and effective non-lethal personal security device on the market. The company has grown from a startup to explosive and sustained sales growth in a matter of a few months due to introduction of a uniquely effective flagship product: Byrna HD (Home Defense) is a CO2 powered hand-held that fires 68 caliber chemical irritant projectiles filled with a highly potent chemical payload of OC and CS all in one shot. The Byrna HD can effectively deter, disorient, and disarm would-be attackers at standoff distances up to 60 feet. A solution for personal protection, our products are a safer alternative for Citizens, Law Enforcement, Military, Corrections, and Private Security.

Job Overview

Byrna is a growing technology company focused on the manufacture of non-lethal, state-of-the-art self-defense devices. We currently have Product Assembly Positions for experienced assemblers at our new facility in Ft. Wayne. Hours are M-F 8:30AM - 5PM, with a paid 15min break, and a 30min lunch break.

Skills / Experience

• Ability to work well within a team as well as independently

• Ability to follow assembly instructions and interpret technical diagrams

• Ability to discern quality of componentry used in assembly

• Ability to utilize assembly tools and to maintain proper use, care and storage practices

• Adherence to company policies, procedures and directives

• Ability to test finished products and assemblies in accordance with current quality standards

• Ability to communicate and work with other departments within the organization

• Ability to keep a well-maintained workspace

• Previous experience with component assembly or air gun manufacturing preferred

• Working Conditions: This role requires lifting and carrying of light materials not to exceed 25lbs.

• $14/hr

• 80% employer-paid health insurance

• 2 weeks PTO

• ***$250 bonus after 3mo | $500 bonus after 6mo***

Byrna Technologies specializes in the development and manufacture of the most advanced security device on the market. The company has grown from a startup to explosive and sustained sales growth in a matter of a few months due to the introduction of a uniquely effective flagship product: Byrna HD (Home Defense) which can deter, disorient, and disarm would-be assailants at distances up to 60 feet. A solution for personal protection and law enforcement, our products are the safer alternative to traditional firearms.

Job Overview

Here at Byrna Technologies Inc., we are the leading company in our industry. We currently have a relatively small but fast paced Engineering team that we need to expand. If you're dedicated, ambitious, have a lot of energy and you’re a top performer, Byrna Technologies Inc. is an excellent place to grow your career.

Responsibilities

• Incorporate feedback into 3D model designs

• Make revisions to CAD models as requested

• Run simulations and stress-tests on all 3D models before prototyping

• Keep up to date on all modern advancement in material and software technologies

• Pursue ongoing education in the field

• Utilize large databases of material property information to best select materials for modeling

• • Create manufacture ready data pack

Qualifications

• Bachelor's in Mechanical Engineering

• A background in Electrical Engineering with Mechanical Design experience is also applicable.

• 2 - 4+ years design experience

• 2+ years experience utilizing CAD software

• Must have at least 1+ years CREO CAD software experience

• Relevant Certification

• Ability to see a project through to the end; formulate the solution, conquer the challenge of the design, and see it through into production.

• Must be self-motivated

• Be on-site at HQ Andover, MA with safety protocols

Beneficial previous experience

• Tight tolerance dimensioning

• Good understanding of Geometric dimensioning and tolerancing

• High pressure gas design

• Compressed gas / air fired launcher design

• Weapon design (pistols, rifles, etc.)

Skills and Attributes

• Strong organizational skills

• Excellent attention to detail

• Ability to see a complicated project to the end

• Ability to think in a three-dimensional manner with multiple moving parts

• Proactive mindset

• Innovative thinking

• Self-driven and motivated but also a team player

Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.

Customer Service Representative

We are looking for a Customer Service Representative to connect and assist our customer, and ensure they are always satisfied by providing the highest standards of customer services. Your mission is to offer customer support through phone, email, online chat, or social media to customers who have questions or concerns about their order, or the device itself once it has been shipped to them. You are literally the voice of the brand, and a strong relationship between our clients and their customers starts with you!

Company Overview

Byrna Technologies specializes in the development and manufacture of the most advanced security device on the market. The company has grown from a startup to explosive and sustained sales growth due to the introduction of a uniquely effective flagship product: Byrna HD (Home Defense) which can deter, disorient, and disarm would-be assailants at distances up to 60 feet. A solution for personal protection and law enforcement, our products are the safer alternative to traditional firearms. An excellent opportunity with a growing, entrepreneurial company! Make a difference, join our team, and grow with us. The Live Safe! world is at your fingertips.

Key Job Functions

• Talk with customers over the phone, email, online chat, or social media to resolve their questions or concerns

• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Troubleshoots technical issues with Byrna’s products and offers a first line of support

• Upsells to customers as necessary

• Acts onsite with our manufacturing facility to support invoicing, shipping

• Process returns, refunds and addresses warranty questions

• Escalates calls to supervisor when necessary and appropriate

• Tracks call-related information for auditing and reporting purposes

• Provides feedback reports on call issues related to downtime and/or training issues

Experience

Qualified candidates must have experience in a high-functioning customer service-related environment and strong Microsoft computer skills.

Requirements include:

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

• Good understanding of Geometric dimensioning and tolerancing

• High pressure gas design

• Compressed gas / air fired launcher design

• Weapon design (pistols, rifles, etc.)

Skills and Attributes

• Strong organizational skills

• Highly organized individual

• Technical aptitude for weapon component troubleshooting

• Ability to use phone and computer systems

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Conversational, patient, and confident, with a positive attitude

• Bachelor's degree or equivalent work experience

Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.

Social Media Manager

Byrna Technologies specializes in the development and manufacture of the most advanced security device on the market. The company has grown from a startup to explosive and sustained sales growth in a matter of a few months due to the introduction of a uniquely effective flagship product: Byrna HD (Home Defense) which can deter, disorient, and disarm would-be assailants at distances up to 60 feet. A solution for personal protection and law enforcement, our products are the safer alternative to traditional firearms.

Job Overview

We are looking for a highly motivated and creative Marketing Specialist to work within and develop our cross functional innovation team. This person loves designing and executing marketing campaigns and experiments to test hypotheses related to our value proposition and customer segment. This candidate has strong work experience with search engine marketing and is skilled with using Google Ads, Google Analytics, and HubSpot marketing and website tools. This team will work together to design the marketing experiments and analyze the results and you will take the lead on executing the marketing experiments. The goal is to find a strong signal in our experimental results which will drive subsequent experiments and accelerate our learning loop. The team mission is to discover product/market fit for our innovative, live-safe products.

Product/brand marketing training, experience with product development and innovation, and knowledge of how to market through different channels are key. This person will work to drive innovation across new and existing business segments along with executing consumer research to support initiatives. This person will be helping to develop our product pipeline to reach new target consumers and create incremental revenue opportunities.

Our Social Media Manager will actively absorb and embrace the brand, Live Safe, Less Lethal, and marketing as a career opportunity. You enjoy an entrepreneurial environment full of opportunities to contribute, be creative but also flexibly turn-on-a-dime as the marketplace demands.

Must Haves

• Experimentation: Assist in identifying through experimentation the most pressing problems our customer segment has. Assist in identifying through experimentation the must-have solutions to these problems. These experiments entail a lot of messaging and use of marketing tools.

• Messaging : Test the messaging for our unique value proposition through the product website, Google Ads, social media, email campaigns and video product presentations. Highlight product demonstration and customer testimonials in product communications.

• Sales Funnel enhancement: Assist in identifying through experimentation the bottlenecks or constraints in our sales funnel. A | B testing communications to maximize CTA (call-to-action) conversion on the product website. Work to increase the number of incoming prospects (MQL - market qualified leads) and track performance using Google Analytics and HubSpot tracking tools.

• Customer Segmentation : Assist in identifying distinct customer segments and shaping messaging for each segment. Assist in identifying the communication path to this customer segment.

• Website Content Management : Social media posting and content management in HubSpot.

Platforms used :

• Web content management systems (HubSpot).

• Social media: LinkedIn, Instagram, YouTube, Vimeo, Twitter

• Basic graphics software (image, logo resizing, conversion, PDF brochures)

• Video production software (editing, compositing, conversion, posting to Vimeo, YouTube)

Nice to Haves

• Must have strong work experience with search engine marketing and is skilled with using Google Ads and

• Experience with HubSpot marketing and website tools.

• Experience designing marketing experiments and analyzing the results.

• Experience executing and taking the lead with marketing experiments.

Education

BA/BS in Business or Marketing w ith 3-5 years of experience in business-to-business (B2B) product marketing. Advanced skills with Google Ads, Google Analytics, landing page design and marketing in HubSpot, and split testing.

We Offer

• Competitive compensation

• Awesome products

• PTO

• 80% employer-paid health insurance

• 401k with Discretionary Match

Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.