COMPANY OVERVIEW 

Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

POSITION OVERVIEW                                                                                                                        

Byrna is looking for a passionate and highly motivated Customer Success Manager who will be key to developing relationships, providing support to current customers, and assuring customer retention. The ideal candidate will be a high-energy, outgoing individual who loves to build relationships and interact with people. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge product offerings and endless growth opportunities for hard-working and ambitious individuals. 

Responsibilities

• Build and maintain strong, long-lasting client relationships – customer loyalty
• Contact customers on a regular basis to review their needs
• Design program for customer retention
• Focus on DTC
• Coordinate and communicate regularly with internal team players – customer service team, content managers 
• Coordinate high-value event types and communications with key customers
• Build Byrna Ambassador program
• Resolve outstanding customer issues in a timely manner
• Identify opportunities to increase customer profitability
• Work with sales team to deliver maximum customer retention and revenue
• Upsell products to existing clients
• Prepare reports on account status
• Identify and track applicable metrics and trends

Candidate Experience 

• Bachelor's Degree, or related field or equivalent education/experience required

• 2 - 3 years’ experience in a client-facing role with impeccable communication skills
• Progressive client management or sales experience 
• Technical aptitude – ability to work with a variety of technologies and products 

• Self-managed, responsive, and dedicated to client success
• Ability to interact professionally with others; including co-workers, vendors, and customers.

Why Us?

• We value our people
• Ability to meaningfully impact our business and play a key role in our success
• Competitive compensation package
• Potential for career advancement in a fast-paced growing organization
• Competitive benefit packages

COMPANY OVERVIEW

Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

POSITION OVERVIEW

We have an opportunity for a Project Manager to assist with managing manufacturing and new product development.  You will be responsible for the development and implementation of the processes and procedures for operations and project management, as well as project delivery across multiple divisions and the extended value chain, including R&D, global manufacturing, and supply chain. This Project Manager will need to work closely within different levels of the organization to ensure proper scoping, planning, execution, and delivery of projects.

You Will
 

• Improve efficiency to bring products to market.
• Assess, plan, execute, and close multiple projects while meeting QDC (quality, cost, delivery) objectives.
• Work closely with cross functional teams to drive change and boost effectiveness of project roll out.
• Leads preparation of documentation including detailed reports, timelines, and slide decks for key meetings including meetings to decide on milestones and decision points.
• Create technical documentation such as spec sheets to share cross-functionally to support the roll out of new products.
• Design and implement build procedures to aid in product creation and use. The development of internal configuration standards and training others to use configuration management tools may also be required.
• Prior experience maintaining and updating processes and procedures.
• Deliver innovative, flexible, integrated solutions to meet customer and changing business needs.
• Fulfill multiple other roles as necessary to help the effectiveness of the team.
• Work in a R&D environment.

Communication

• Ensure complete and thorough pre-production planning and distribution of all documents in accordance with the production (R&D) process.
• Conduct ongoing meetings/onsite inspections during the project’s life cycle to review problems, monitor progress, ensure compliance with contract documents, and specifications.
• Be the point person to coordinate R&D, production, and supply chain. 

Core Competencies

• Competent with MS products (word, excel, powerpoint)) 
• Able to quickly learn SmartSheets, Windchill, Creo, SAP, Netsuite and other necessary software tools to create organization and efficiency within the department.  
• Technically organize slide decks, Gant charts and project timeline software.
• Knowledge of general manufacturing practices and supply chain management.
• Able to learn new trade jargon and to communicate with field employees.
• Process-oriented and experience developing processes.
• Strong communication, organizational, analytical, and relationship skills.
• Self-starter; able to work with minimal supervision.
• Manage time efficiently; the ability to handle multiple tasks and work under pressure.
• Ability to take full ownership for projects, devising and executing winning plans.

Entrepreneurial attitude in an entrepreneurial setting. 

Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.

POSITION OVERVIEW

Byrna Technologies is looking for a Warehouse Manager to direct receiving, warehousing, fulfilment, and distribution operations. You will oversee the efficient receipt, storage, value-adding servicing, and dispatch of a wide variety of products. Ultimately, you should be able to ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly

Purpose.
 Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

What You Will Do

• Manage warehouse and department employees in compliance with company’s policies and vision
• Oversee receiving, warehousing and distribution operations and maintenance of equipment and infrastructure supporting these areas
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile within ERP system
• Liaise with customer service and other internal clients on urgent actions and Continuous Improvement
•  Develop, monitor and report on department KPI for Customer Satisfaction in On-Time Delivery and Quality.
• Support efficient Supply Chain by collaborating with Quality and Production Departments tactically (i.e. timely daily ERP transactions and material flow) and strategically,

Experience

• Proven work experience as a warehouse manager in a production facility
• Expertise in warehouse management procedures and best practices
• Proven ability to implement process improvement initiatives
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Strong experience with warehouse management software and ERP systems (NetSuite, SAP)
• Leadership skills and ability to manage staff
• Strong decision making and problem-solving skills
• Excellent communication skills

Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.

Purpose

Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

This role is responsible for assembly, production, and order fulfillment of our products. Responsibilities will include high-quality assembly of products, teamwork, and accountability! 

We offer a great place to work, signing and year-end bonuses, lunches brought in weekly, opportunities for overtime, first shift only, a new facility in spring of 2022 and great people! 

Benefits

Our benefits include 100% paid Telehealth for you and your immediate family, 80% paid health, dental, and vision benefits along with 100% paid life insurance.  Byrna also provides paid time off each year and 401K with company matching. 

Requirements

• Must be able to work 40 hours per week
• Light lifting of up to 50lbs may be requested

• Ability to follow directions/instructions
• Manual dexterity in working with intricate parts 
• Problem solving/critical thinking
• Background check

Benefit Conditions

• Waiting period may apply
• Only full-time employees eligible

COMPANY OVERVIEW 

Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

POSITION OVERVIEW 

Byrna is looking for a passionate and highly motivated Quality Director who will be key to developing, implementing, and managing worldwide quality vision, strategies, policies, processes, and systems to aid and improve business performance. Leads and develops a team of high-performance quality professionals, ensuring a proactive culture, that delivers results by supporting solutions and customer loyalty. This individual will work closely with internal and external key stakeholders to drive continuous improvement across all quality-related areas and will report to the Chief Supply Chain Officer. 

ESSENTIAL FUNCTIONS 

• Provide guidance on the implementation of corrective actions for issues related to internally produced products and processes. Supports manufacturing with process evaluations and calibration activities 
• Be responsible for supplier quality assurance activities, including evaluations and audits. Manages overall corrective action process for customer and supplier concerns 
• Analyze data to determine trends and evaluate any changes necessary to eliminate rejections and/or procedural problems 
• Expert in ISO9001 

Quality Management System 

• Report on Quality System effectiveness and requirements to the management team as required including preparing and executing facility Quality Management Reviews 
• Establish, maintain, and optimize an effective quality management system 
• Implement performance measures necessary to evaluate organizational performance and trends in product quality, services, customer satisfaction, and cost of poor quality. Use the results to target improvement efforts 
• Apply Quality Engineering tools such as Failure Mode & Effects Analysis (FMEA), Fault Tree Analysis (FTE), Root Cause Analysis, Design of Experiment (DOE), etc., to the development of new products or processes; and in solving process/ product-related problems. Promote and apply the DMAIC/PDCA Methodology for product/process/system improvements 
• Establish programs to identify non-conformances and implement corrections and improvements 

Supplier Quality 

• Collaborate with Purchasing to develop and implement a supplier management strategy 
• Assess and monitor supplier capabilities and quality to ensure desired levels of performance. Work with supplier to resolve any incoming component quality problems 

New Product Introduction (NPI) 

• Support new product introductions through the design transfer activities 
• Collaborate with Engineering on new product development and design review for quality/reliability issues. NPI follows a solid PPAP process (Production Part Approval Process). 
• Lead responsibilities and act as the owner for the risk analysis throughout the product life cycle, both in the design process and in the post-launch stage 
• Transfer from development to manufacturing 

Manufacturing Quality 

• Develops proactive quality initiative strategies and drives its implementation 
• Formulate quality assurance policy for all phases of the manufacturing process including incoming components, work in process, and finished goods 
• Make appropriate recommendations and implement quality initiatives to improve and drive execution of our internal quality performance 
• Maintain internal controls to assure defect avoidance rather than defect identification 

Customer Satisfaction 

• Analyze customer returns and provide lessons learned to Manufacturing and Development to continuously improve our product quality 
• Coordinate practices required by customers including problem resolution, obtainment of temporary deviations, and establishment of acceptance criteria 
• Represent the company in both customer and agency audits 

Team Management / Mentorship 

• Hire, train, and lead a team of Quality professionals 
• Research and identify potential technology or methods that the quality team may use to improve quality processes and efficiencies 

Required Education and Experience: 

• Bachelor’s Degree. STEM field preferred 
• 7+ years’ Quality experience in Manufacturing / Operations 
• 4+ years’ professional experience and understanding of product development 
• Experience in both Quality and Lean/Operational Excellence (5+ years) and in management of a team (3+ years) 
• Broad technical knowledge in the areas of manufacturing processes, lean concepts, quality, and plant engineering 
• Strong working knowledge of problem-solving/root cause analysis and process management. 
• Strong working knowledge of ERP systems 
• Knowledge of Geometric Dimensioning and Tolerancing (GD&T) 
• Previous experience and demonstrated competency in Quality Management Systems, at a minimum ISO 9001 
• Strong interpersonal skills used for the review, motivation, and development of direct reports, and for building relationships with internal and external customers 

The ability for up to 50% travel 

Preferred 

• Master’s Degree or MBA 
• Six Sigma Black Belt 
• Lean Certification 
• ETQ or other software quality management systems 

Company Overview

Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

Job Overview

The objective of the QC Technician is to ensure timely, accurate, and proper documentation of the Quality Control Program in support of production. The Quality Control Technician will monitor the quality of incoming and outgoing products and materials, inspecting, analyzing measurements of critical components, conducting performance testing, and recording all findings. Understanding the manufacturing process and our products and having the aptitude to recommend enhancements to quality and performance, with the focus of increasing customer satisfaction are key success factors in this role.

Responsibilities

• Perform routine and repetitive inspection procedures to ensure quality levels at various stages of production.
• Inspect in-process and/or finished production assemblies and sub-assemblies for conformance to quality assurance standards.
• Read and follow visual instructions, engineering change notices, or established operating procedures, determine acceptance or rejection of product.
• Work under close supervision of the Quality Manager or other designated supervisor.
• Comply and follow all procedures within the company security policy.
• Inspection of incoming raw materials and production components
• Sub and Final Assembly Product Inspection
• Follow quality assurance policies and procedures and reporting required changes
• Record and determine if product or production is in tolerance and take corrective actions
• Work on production floor issues and resolve in a timely manner
• Develop or improve inspection criteria
• Perform product layout inspections without assistance
• Instruct plant personnel in proper inspection techniques and procedures
• Compile and maintain master log of history records
• Maintain gauges, measuring and test devices
• Adjust and prioritize work to meet deadlines while maintaining quality standards
• Work with Plant personnel on a daily basis to resolve quality issues
• Inspect production components for daily production
• Inspect incoming material/components
• Log/track nonconformities and create CARs for incoming components
• Log/track misc. issues related to daily production (fixtures, components, material)
• Log/track external issues from customers and create CAR and determine Root Cause

Required Qualifications, Skills, and Abilities

• 1-2+ years in quality control 
• Basic knowledge of manufacturing and production assembly lines
• Recognize and identify multiple variety of parts
• Strong attention to detail
• Effective critical thinking skills and the ability to solve problems in a fast-paced work environment, all while multitasking to meet goal 
• Strong communication skills, written and verbal
• Desire to learn and develop technical skills to keep current with changing manufacturing process
• Ability to influence others with correct decision making
• Knowledge of calipers and other measuring devices
• Experience with Microsoft Excel and basic PC knowledge
• Blueprint reading skills
• CAD (helpful but not required)
• Keyence Measuring Systems (helpful but not required)
• Willingness to help in other areas as needed