Want to make a difference? Work for a cause? Work with an intelligent, driven team and have opportunity to make an immediate impact? Our team needs immediate help in our new state-of-the art manufacturing facility in Fort Wayne, Indiana. The right candidate will be tech-savvy, with experience in benefits, payroll and recruiting as we continue to build our culture and hire the best talent. 

Company Overview

Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

Job Description     

• Recruiting, engage and retain applicable talent
• Help build role descriptions, goals and performance metrics
• Process payrolls & benefits
• Address employee questions with benefits
• Manage local employee relations 
• Operationally support facility as needed 
• Work closely with the CPO, Production Director, and the team to create a preferred place to work

Qualifications

• Experience in consumer manufacturing 
• Proven experience with recruiting and writing job descriptions 
• Knowledge and experience running basic payroll and tracking hourly employees
• Benefits administration
• Experience with employee processes, procedures, and recommendations 
• Knowing what makes it work! 
• HRIS system experience a plus!

Education

• Bachelor's degree
• HR certifications a plus

Global Project Manager

COMPANY OVERVIEW

Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

POSITION OVERVIEW

We have an incredible opportunity for a Global Project Manager to integrate manufacturing, supply chain and other operations with new facilities in Latin America, South Africa, and other countries as we continue to grow. You will be a key player and responsible for the development and implementation of the processes and procedures for operations and project management, as well as project delivery, across multiple divisions and the extended value chain, global manufacturing, supply chain, R&D and finance. This Project Manager will need to work closely within different levels of the organization to ensure proper scoping, planning, execution, and delivery of projects. You must have a strong understanding and fluency in the Spanish language. 

You Will:
 

• Work closely with cross functional teams to drive collaboration and lead efforts to boost effectiveness of project management globally.
• Participate in strategic planning and ensure execution of team deliverables and mandates.
• Review existing workflows and lead efforts to modernize manufacturing & supply chain operations.
• Lead efforts to standardize development environments in the scope of manufacturing operations, supply chain and import/export
• Accelerate efficiency to bring products to market.
• Assess, plan, execute, and close multiple projects while meeting QDC (quality, cost, delivery) objectives.
• Leads preparation of documentation including detailed reports, timelines, and slide decks for key meetings including meetings to decide on milestones and decision points.
• Build knowledge overlap for collaboration.
• Deliver innovative, flexible, integrated solutions to meet customer and changing business needs.

Your Responsibilities Will Also Include:

• Fulfill multiple other roles as necessary to help the effectiveness of the team.
• Develop and maintain workflows for the LatAm operations environment.
• Manage requests for manufacturing & supply chain through existing workflow structures and manage the assignment of tasks to team.
• Become adapt with Byrna US operations.
• Act as an ambassador to the LatAm NetSuite User environment.
• Manage investigations on incoming changes to the production operations environment and prepare them for release.
• Prepare technical findings statements with other manufacturing and supply chain leads from different departments.
• Identify gaps in monitoring and reporting of LatAm environment.
• Assist operations staff with ticket escalations as defined by the management team.
• Drive and oversee an effective project governance process for assigned projects.
• Provide/ utilize all resources available through EOHHS and other sources for assistance with problem resolution.

Core Competencies

• Project skills: highly organized, values both discipline and flexibility, understands the project lifecycle and delivery practices, exhibits strong leadership and is very comfortable directing others and leading in the virtual space.
• Independence: strong drive, ownership and follow through.
• Creativity: demonstrated problem solving, horizontal thinking, strong intellectual curiosity and capability; asks questions; forward looking - sees beyond the immediate/obvious; connects topics, sees themes/trends, etc.
• Flexibility/Adaptability: juggle multiple priorities, positive attitude; poised, composed, respectful and confident in the face of challenges; strong ability to grasp and master new skills quickly; unafraid of change.
• Communication: excellent verbal and written communication skills, including demonstrated experience with negotiation and informal influence across internal and external stakeholders; strong relationship building skills; highly capable of leading rooms of peers, superiors & subordinates - internal or external - with appropriate influence, edge and authority; expects to take control and lead/model the way.
• Leadership & Management: capable of steering a motivated and high performing team (with direct or indirect control); sets high expectations and models path to success for team members and mentees.
• Knowledge of general manufacturing practices and supply chain management.

Requirements: 

• BS/BA degree preferably in project management or in business, finance, or accounting related concentration and/or equivalent work experience.
• 5+ years related work experience, global experience a plus.
• Understanding of and exposure to project management principles, practices, tools and techniques.
• Proficiency with MS Office applications such as Word, Excel and PowerPoint. Experience with Smart Sheets a plus.
• Experience working with Latin American culture. 
• Competence in NetSuite
• This role is full-time, onsite, in Andover, MA.
• Travel will be required as necessary. 

Entrepreneurial attitude in an entrepreneurial setting.

Byrna Technologies embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We hire based on merit without regard to color, religion, ethnicity, national origin, age, gender, sexual orientation, marital status, medical condition, military or veteran status, and any other characteristic protected by law.

IT Systems Administrator

Location: Andover, MA

Company Overview

Want to make a difference? Work for a cause? Work with an intelligent, driven team and have opportunity to make an immediate impact and have access to all levels of technology on a global scale? Our team needs immediate help in Andover, MA with minimal travel included, to support our growing teams. 

What you will do:

• Serve as the first point of contact for employees seeking technical assistance in person, over the phone, or via ticketing system.
• Troubleshoot and resolve issues that arise day-to-day among the various applications in use at the company.
• Provision/deprovision user accounts as necessary, and other Office365 maintenance.
• Assist the Director of IT with application deployments, user training, and day-to-day computing questions.
• Receive, inventory, organize, and deploy IT assets, such as workstations, printers, VoIP devices, IP cameras, and other IoT devices.
• Perform network infrastructure (switch, server, storage, firewall, Azure VM and vWAN) configurations and maintenance as needed.
• Improve the company's IT posture where needed by further maturing current processes and systems.
• Document systems and procedures, and create user training manuals and videos
• Pass on any feedback or suggestions by employees to the appropriate internal team
• Identify and suggest possible improvements on procedures and systems
• Travel once per quarter to Fort Wayne, Indiana production facility.

Qualifications and Skills

• 4+ years supporting IT systems and SaaS
• Strong understanding of Office365, Sharepoint, and Microsoft Endpoint Manager/Intune
• Strong understanding of enterprise networking (VLANs, NGFW, microsegmentation)
• Strong understanding of cloud computing environments, especially Microsoft Azure
• Strong understanding of IT best practices
• Strong understanding of Windows systems, configurations, and permissions
• Jamf Pro & macOS experience preferred
• PowerShell experience preferred
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Willingness to learn

Inside Sales Coordinator

Company Overview
Byrna’s corporate mantra is “Live Safe,” and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms as well as body armor products to protect themselves, their families, and their communities. Byrna’s best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.

An excellent opportunity with a growing, entrepreneurial company! Make a difference, join our team, and grow with us. The “Live Safe” world is at your fingertips. 

Position Overview

As the Inside Sales Coordinator, you will be responsible for supporting the dealer sales team by administratively entering sales into the system, communicating status and updates with customers, and ensuring a smooth sales process overall.  

Key Job Functions:

• Work closely with sales team to provide administrative support between sales and our business-to-business (B2B) customers
• Understand customer’s needs and identify sales/upselling opportunities
• Understand and explain promotional deals offered by the marketing / sales teams to our customers
• Resolving B2B customer service inquiries
• Research and qualify new leads
• Answer potential customers' questions and send additional information when needed
• Assist sales leadership with reports and projects

Competencies:

• Attention to detail is of the highest importance
• Highly responsive and able to multi-task, with an outstanding client service orientation
• Strong written and oral communication skills
• Possesses solid business acumen
• Work well independently and within a team
• Able to meet high quality work standards within tight timeframes
• Dedicated work ethic and positive attitude
• Highly self-motivated

Qualifications and Experience:

• Bachelor’s degree preferred or equivalent work experience
• 2+ years’ experience in sales support or operations administration 
• Experience working with buyers at brick-and-mortar businesses 
• Technically savvy - intermediate to advanced-level user of Microsoft Office, particularly Excel and PowerPoint