have questions about your order?

If you cannot find what you are looking for here, please give us a call at 978.868.5011 or send an email to and we will reply in the order received.

Order Status


How do I change quantities or cancel an item in my order?

Once your order is placed, we are not able to modify or edit the order. We can cancel your order if it has not shipped, and you can reorder with the changes you would like to make. If it has shipped, you can return your order if it meets the return / cancellation requirements.

My order has not arrived yet / never arrived

Once you have received tracking details indicating your order has shipped, it is always most efficient to contact the carrier directly with delivery questions. If you have not received tracking details, then it is likely your item has not shipped, and we will provide tracking information as soon as it is available. If you still have questions regarding tracking or delivery, please do not hesitate to contact Byrna customer service.

An item is missing from my shipment

Often times items from an order will ship separately if one or more of the items is out of stock. Please check the packing list in your shipment and your order status page. We will provide tracking details for each item as they become available. Contact Byrna customer service with any questions regarding missing items or other order concerns.